Frequently Asked Questions

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We have been shipping cannabis in the mail since 2009 and to date, we know of no-one who has ever been charged with receiving pot in the mail. That being said, there is still a risk on both ends as we are not working with any federal approval.

Your order will be discreetly packaged and vacuum-sealed to protect and maintain your privacy. We ship using nondescript boxes with no indication of what is inside.

Yes! We ship worldwide using stealth shipping with a 100% successful delivery rate. Contact us for more information.

If we receive your order and Interac e-transfer by our 11am cutoff time, your order will ship that business day. If we receive your order and payment after 11am, your order will ship the next business day.

For sure! Check out the wholesale menu for bulk ordering.

If you would like to add or edit your order, you'll need to place a new order and your original order will cancel automatically if left unpaid after three days.

We accept Interac e-transfer & cash as payment at this time. We will be accepting credit card payments soon!

Payment details are found on the order confirmation page after you have placed your order. Please keep a copy for your records or screen shot the page so you know where to send payment. Please note that the e-mail address to send payment changes periodically so make sure you are sending to the one on your confirmation page.

No, it is not necessary as we already receive a notification to our inbox from your bank when the e-transfer is sent to us. If you do not receive a payment confirmation e-mail from us after 24 hours, it means that your bank may have placed a hold on the transfer and is waiting for you to verify payment, or you sent the e-transfer to an incorrect e-mail address. Please ensure accuracy in the transfer details and please note our email address changes periodically without notice. Please allow more time for e-transfers sent over the weekend to be deposited.

We charge a flat fee of $20 for Canada wide shipping & $35 for Worldwide stealth shipping. Orders over $250 receive FREE shipping!

If you do not get your package 3 days after the expected arrival date, let us know and we will file a trace with Canada Post. If a trace is filed, Canada Post will conduct an investigation (which can take 5-7 business days to complete). If they can locate the package, they will ship it to you and you'll get it a few days later. Please see our Terms and Conditions regarding unrecoverable packages. Please note we are not responsible for postal delays nor are we responsible for undelivered packages due to an incorrect address provided by the customer. Orders with an incorrect shipping address will not be replaced.

Absolutely! Please allow up to 24 hours (excluding weekends and holidays) for your tracking # to be sent via e-mail after having received your payment confirmation e-mail. If your tracking # has not been updated after 24 hours (excluding weekends and holidays) after having received your payment confirmation e-mail, there's a slight chance we may have missed your order so please contact us right away to ensure we process and send your order. Also, please wait until the end of day and your tracking number should appear correctly. If it does not, please contact us and we will look into it.

Unfortunately, we experience a much higher % of postal thefts and confiscated packages when shipping to Northern Quebec, Côte-Nord, Northern Ontario, Nunavut, Northwest Territories, Northern Manitoba and cities with populations of <3000 (2016 consensus), therefore we cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk. This means you will not receive a replacement package or refund if your package is lost, stolen, or confiscated.